Idaho Licensed Call Center Representative

Job Summary

To support customer satisfaction, the full-time Idaho Licensed Call Center Representative will engage in inbound phone interactions, providing meaningful solutions and building relationships with customers in a 100% remote environment.

Key responsibilities

• Deliver exceptional customer service through effective communication and problem-solving
• Educate customers on products and services to enhance their experience
• Participate in a comprehensive 13-week paid training program to develop skills in technology and banking

Required qualifications

• Must reside within 90 miles of an Idaho location
• High School diploma or equivalent
• Experience in customer service, particularly in solving problems and educating customers
• Knowledge of banking and financial services is a plus
• Proficiency in computer software and strong keyboarding skills