Identity Verification Specialist
Job Summary
Managing identity verification and account recovery processes, the full-time IDV / IDAR Specialist will handle customer support for external users, process verification cases, and ensure accurate handling of user information in a remote setting.
Key responsibilities
- Monitor and respond to emails in key support mailboxes, assisting external users with identity verification and account recovery
- Process user-submitted identity documents, review for accuracy, and maintain case notes in the PAS Admin Tool
- Support data management related to user identities and ensure proper handling of sensitive information for reporting and fraud analysis
Required qualifications
- Associates Degree
- Four years of experience in identity verification or related processes
- Strong attention to detail and organizational skills
- Ability to handle sensitive personally identifiable information (PII) securely
- Proficiency with email systems and basic data entry
Complete Job Description
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