IFM Operations Manager

Job Summary

Managing onboarding and training programs for IFM Facility Managers and Technicians, the full-time IFM Operations Manager will ensure compliance, provide operational support, and drive efficiency improvements in a fully remote environment.

Key responsibilities

• Lead onboarding and training programs while maintaining process documentation and training materials
• Analyze operational metrics to identify service gaps and implement corrective actions
• Manage communications and ensure compliance with various operational requirements across IFM teams

Required qualifications

• Bachelor's degree in business administration or a related field
• 8-10 years of experience in commercial property management or facility management
• Strong background in financial reporting and contract review
• Experience managing and developing teams
• CMMS/work order management experience preferred