Illinois Licensed Call Center Operator

Job Summary

To enhance customer service operations, the part-time Illinois Licensed Call Center Operator will manage incoming calls, assist customers with inquiries, and provide support for various services in a remote setting.

Key responsibilities

• Manage and respond to incoming customer calls effectively
• Assist customers with inquiries and provide information about services
• Document customer interactions and maintain accurate records

Required qualifications

• Valid Illinois Call Center Operator License
• Previous experience in a call center or customer service role
• Familiarity with customer relationship management (CRM) software
• Ability to work flexible hours, including evenings and weekends
• High school diploma or equivalent required; further education is a plus