Illinois Licensed Call Center Supervisor

Job Summary

To support a high-volume call center environment, the full-time Illinois Licensed Call Center Supervisor will manage direct consumer interactions, oversee administrative duties, and monitor service performance while working remotely after an initial onsite training period.

Key responsibilities

• Resolve consumer interactions during peak times and ensure efficient daily operations
• Monitor and report on key performance metrics such as wait times and abandonment rates
• Provide coaching and training to team members to maintain service standards and accuracy

Required qualifications

• High School diploma or equivalent required; Associate's degree in Healthcare Administration, Business, or related field preferred
• 3+ years of related experience required, with 1+ year in a supervisory role preferred
• Proficiency in Microsoft Office programs and call center software systems
• Knowledge of clinical workflow and call center best practices
• Ability to work within the Chicagoland or NW Indiana area for initial training