Illinois Licensed Customer Care Specialist
Job Summary
A company is looking for a Customer Care Specialist to assist clients with Medicare plans.
Key Responsibilities
- Accept inbound calls from sales agents for third-party verification
- Verify client information and conduct HRA/MCA assessments
- Answer customer inquiries regarding their new plans and present pharmacy options
Required Qualifications
- Active Resident Health Insurance License and any additional required certifications
- Experience with CRM software and call center tools
- Comprehensive understanding of Medicare regulations and policies
- Ability to explain complex healthcare information clearly
- Commitment to ongoing education and training in Medicare regulations
COMPLETE JOB DESCRIPTION
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