Illinois Licensed Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to support clients in navigating Medicare plans.

Key Responsibilities

• Accept inbound calls from sales agents for third-party verification
• Verify client information and confirm intent to enroll
• Conduct assessments and address customer inquiries regarding their new plans

Required Qualifications

• Active Resident Health Insurance License and any required certifications/licenses
• Experience with CRM software and Medicare Enrollment tools
• Comprehensive understanding of Medicare regulations and policies
• Commitment to ongoing education and training in Medicare regulations
• Prior experience in the healthcare industry is desirable but not required