Illinois Licensed Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist to manage member communications and assist with payments remotely in Illinois.

Key Responsibilities

• Mail reminder and lapse letters in a timely manner
• Make at least 50 outbound calls per day to assist members
• Review daily retention reports and manage unpaid accounts

Required Qualifications

• Minimum of a high school diploma or GED
• 2+ years of customer service and/or sales experience, preferably in the insurance industry
• Proficient PC skills and ability to learn new software
• Illinois Property and Casualty insurance license or ability to obtain within 90 days of hire