Illinois Licensed Customer Care Specialist

Job Summary

To support a growing team, the fully remote Illinois Licensed Customer Care Specialist will manage inbound calls from sales agents, verify client information, and conduct assessments to ensure effective enrollment in Medicare plans.

Key responsibilities

• Accept internal inbound calls from sales agents for third-party verification
• Verify client information and confirm intent to enroll in Medicare plans
• Conduct HRA/MCA assessments and present options for carrier mail order pharmacy

Required qualifications

• Active Resident Health Insurance License and any additional required certifications/licenses
• Experience with Customer Relationship Management (CRM) software and Medicare Enrollment tools
• Comprehensive understanding of Medicare regulations and policies
• Skills in Microsoft Office applications for organizing information
• Commitment to ongoing education and training related to Medicare regulations