Illinois Licensed Customer Service Rep

Job Summary

A company is looking for a Customer Service Representative - Life & Health (Veterinary-Focused).

Key Responsibilities

• Respond to inbound calls, emails, and inquiries from customers and carriers professionally and timely
• Process client requests, policy changes, and updates received via various communication channels
• Maintain accurate customer service documentation in the CRM system and identify opportunities for process improvement

Required Qualifications

• High School diploma or equivalent required; Associate degree preferred
• 1 to 2 years of customer service or call center experience required
• Insurance, healthcare, or financial services industry experience preferred
• Life & Health license (IL) preferred or ability to obtain