Illinois Licensed Customer Service Rep

Job Summary

To support a growing customer service team, the fully remote Illinois Licensed Customer Service Representative will manage inbound calls related to retention, billing inquiries, and cross-selling while consistently meeting performance metrics.

Key responsibilities

• Maintain above-average Quality Assurance monitoring scores
• Meet or exceed departmental performance metrics for customer service and retention
• Provide accurate information to member inquiries and utilize technical resources effectively

Required qualifications

• Active Illinois Life and Health License
• High school diploma or equivalent
• Minimum of 1 year of customer service experience in an inbound/outbound call center environment
• Retention experience preferred
• Proficient PC skills, including Microsoft Word and Excel