Illinois Licensed Customer Service Rep

Job Summary

Seeking an Illinois Licensed Customer Service Representative, the fully remote role will assist customers with policy servicing, billing inquiries, and coverage questions while delivering exceptional service in a fast-paced environment.

Key responsibilities

• Handles customer inquiries via calls, emails, and chats, demonstrating knowledge of policy servicing and coverage
• Inputs and tracks customer interactions in appropriate databases while identifying process improvement opportunities
• Mentors new hires and collaborates with other departments to enhance customer service processes

Required qualifications

• Active Property & Casualty (P&C), Personal Lines, or Life & Health (L&H) insurance license
• Passion for helping customers and delivering exceptional service
• Ability to navigate complex customer questions and identify solutions
• Experience managing multiple priorities in a fast-paced environment
• Collaborative mindset with a commitment to continuous learning