Illinois Licensed Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join its Customer Service Department.

Key Responsibilities

• Process inbound calls for retention, billing questions, and customer service
• Maintain above average Quality Assurance monitoring scores and meet departmental performance metrics
• Continuously improve product knowledge and attend training classes

Required Qualifications

• High school diploma or equivalent required
• Active Illinois Life and Health license
• Minimum 1 year of customer service experience in an inbound/outbound call center environment
• Retention experience is desired
• Proficient PC skills (Word, Excel, Internet)