Illinois Outbound Collections Representative

Job Summary

A company is looking for an Outbound Collections Representative (Remote).

Key Responsibilities

• Manage a high volume of outbound calls to address overdue loan payments
• Negotiate payment plans and facilitate arrangements to bring accounts up to date
• Update and maintain accurate records of customer interactions and payment arrangements

Required Qualifications

• 2 or more years of outbound collections experience within a call center environment
• Familiarity with CRM systems and their practices
• Customer-centric approach with adaptability to various personality types
• Multitasking abilities and effective time management skills
• Proficient in phone communication and active listening