Imaging Scheduler

Job Summary

Providing essential customer service support, the full-time Imaging Scheduler will manage complex patient referrals and coordinate diagnostic imaging appointments within the Connected Care Center using EPIC and RIS systems.

Key responsibilities

• Deliver high-quality customer service to patients and healthcare providers, addressing inquiries and concerns promptly
• Verify patient information and eligibility for services, ensuring accurate data entry and follow-up on authorizations
• Schedule multifaceted imaging appointments, serving as a liaison between patients, physicians, and support staff

Required qualifications

• One year of experience in a medical office setting with direct patient contact or one and a half years in a high-volume public contact role and six months in a medical office
• Thorough knowledge of PAS policies and procedures, with advanced user skills in PAS systems
• Basic computer skills, including proficiency in word processing and online scheduling applications
• Strong customer service orientation and effectiveness in managing confrontational interactions
• Ability to work independently, both remotely and in-office, in a fast-paced environment