Implementation Advisor

Job Summary

A company is looking for an Advisor - Implementation & Business Support.

Key Responsibilities

• Manage the end-to-end implementation of services for small business customers, ensuring accuracy and timely completion of orders
• Provide customer training and support for voice, data, and mobile products while serving as the primary contact for inquiries
• Participate in process improvement meetings and maintain up-to-date knowledge of products and services

Required Qualifications

• Associate's degree or 2+ years of professional work experience
• 2+ years of experience in telecommunications, customer service, or implementation
• Knowledge of customer premises equipment (CPE) and basic data networking concepts
• Familiarity with the company's products and services
• Working knowledge of Microsoft Office and internal systems like Salesforce