Implementation and Training Analyst

Job Summary

A company is looking for an Implementation and Training Analyst to support and lead new customer onboardings and training.

Key Responsibilities

• Manage multiple concurrent implementations from kickoff through go-live
• Serve as the primary customer contact during onboarding and training, ensuring a smooth and positive experience
• Configure software based on customer requirements and operational workflows

Qualifications

• Minimum 2 years of experience in corporate or business aviation (required)
• Experience implementing or supporting SaaS or aviation-related software
• Proven ability to manage multiple projects and competing priorities in a fast-paced environment
• High technical aptitude and ability to quickly learn complex systems
• Self-starter with a customer-first mindset