Implementation Associate

Job Summary

A company is looking for an Implementation Associate to support the onboarding and training of Home Medical Equipment providers on their digital platform.

Key Responsibilities

• Support onboarding of HME providers by completing implementation tasks such as catalog setups and system configurations
• Provide ongoing support to suppliers post-launch, resolving issues and optimizing system performance
• Lead training sessions for end-users to enhance their understanding and use of the platform

Required Qualifications

• Experience with set-up, configuration, or administration of a SAAS product, preferably in healthcare
• 1-3 years in a customer-facing role
• Proficient in using Excel (advanced), analytics platforms, CRM, and JIRA
• Demonstrated ability to manage and prioritize multiple implementation tasks effectively
• Ability to quickly grasp new technical concepts and troubleshoot issues during implementation