Implementation Associate

Job Summary

To support the onboarding of new customers, the full-time remote Implementation Associate will manage project coordination, configure platform settings, and ensure smooth data handling throughout the implementation process.

Key responsibilities

• Guide new customers through the onboarding process from kickoff through go-live
• Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows
• Import, clean, and validate customer data to ensure accurate platform setup

Required qualifications

• 1-3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role
• Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas
• Comfort learning and explaining technical workflows to non-technical users
• Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment
• Reliable internet connection and a distraction-free dedicated workspace