Implementation Director

Job Summary

Guiding the delivery of services and technology, the full-time remote Implementation Director will manage implementation activities from pre-sales support through production verification, ensuring client satisfaction and effective project execution.

Key responsibilities

• Coordinate and manage implementation efforts, ensuring adherence to project plans and milestones
• Establish and maintain professional relationships with client departments, serving as the primary point of contact
• Oversee the transition to Client Services and Network Operations, ensuring seamless support for ongoing business operations

Required qualifications

• Bachelor's Degree
• PMP Certification preferred
• Health Claims system knowledge (e.g., Facets, Paradigm/Diamond, Amisys)
• 5+ years of experience in program and complex project management, particularly in health plan systems delivery
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project)