Implementation Engineer

Job Summary

Joining the Customer Experience team, the full-time Implementation Engineer I will manage multiple customer onboardings, provide technical support, and collaborate with internal teams to ensure successful implementation of the ActiveProspect platform.

Key responsibilities

• Independently manage multiple customer onboardings and ensure timely turnaround
• Collaborate with Client Success Managers to establish and achieve success metrics
• Oversee all phases of the onboarding cycle and provide technical support to clients

Required qualifications

• 3+ years of experience in SaaS and Sales Engineering or Implementation Management
• Strong understanding of HTML, JavaScript, CSS, and common web protocols (HTTP, FTP)
• Proven ability to conduct training on software products
• Highly organized with excellent customer service and presentation skills
• Experience with Salesforce, Monday, and Google Workspace is a plus