Job Summary

A company is looking for a Business Solutions Implementation Lead.

Key Responsibilities:

• Manage the onboarding of legal plan and identity theft protection benefit programs for customers
• Communicate with brokers and customers, develop implementation schedules, and host virtual meetings
• Provide customer support, handle inquiries, and build positive relationships with clients

Required Qualifications:

• Experience in implementation management or customer support roles
• Knowledge of group benefits administration and system set-up
• Ability to prioritize tasks and handle complex accounts
• Experience in sales presentations and group communication materials preparation
• Strong understanding of customer demands and expectations