Implementation Manager

Job Summary

A company is looking for an Implementation Manager (Customer Onboarding).

Key Responsibilities

• Serve as the primary point of contact for customers during the onboarding process, managing expectations and providing guidance
• Coordinate and facilitate training sessions to educate customers on best use cases
• Document and track customer interactions, milestones, and all communications

Required Qualifications, Training, and Education

• Intermediate+ Excel skills
• Live teaching or training experience with students, customers, or employees
• Proven track record of successfully managing customer onboarding projects
• Ownership mentality and a curious personality with a drive to solve problems
• Open mind to self-improvement through feedback and coaching