Implementation Manager

Job Summary

A company is looking for an Implementation Manager to drive efficient onboarding for new customers.

Key Responsibilities

• Manage strategic onboarding processes, including timelines and stakeholder alignment
• Identify and resolve blockers to expedite customer integration
• Document process changes and provide configuration advice for customers

Required Qualifications

• 5+ years of experience in technical project management or customer success roles
• Proven ability to learn new technologies and understand complex systems
• Experience leading meetings with high-level decision-makers
• Ability to navigate ambiguity and make informed decisions
• PMP Certification and experience with e-commerce platforms are a plus