Implementation Manager

Job Summary

A company is looking for a Manager, Implementation to lead a team focused on providing a seamless onboarding experience for customers.

Key Responsibilities

• Hire, train, motivate, and coach Implementation Managers to ensure efficient customer service
• Define objectives, evaluate trends, and monitor job performance to achieve team results
• Maintain quality service by resolving customer service issues and recommending system improvements

Required Qualifications

• 2+ years of experience managing or leading a team of 5 or more
• 2+ years of experience in customer implementations within an Edtech company or school/district
• Bachelor's degree (or higher) from an accredited college or university preferred
• Extensive experience leveraging technology for implementation (i.e. Hubspot, Jira, Zendesk)
• Familiarity with SFTP and API for data collection purposes