Implementation Manager

Job Summary

A company is looking for an Implementation Manager to join their growing CX team.

Key Responsibilities

• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success
• Manage 30-40 concurrent implementation projects, ensuring engagement and momentum throughout multi-month onboarding
• Collaborate with Product, Support, and CS teams to ensure a seamless customer journey and address any blockers

Required Qualifications

• 3-5 years of experience in SaaS onboarding, implementation, or project management
• Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients
• Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems
• Exceptional organizational and project management skills with the ability to work autonomously in a remote environment
• High emotional intelligence and professional resilience