Implementation Manager

Job Summary

A company is looking for an Implementation Manager to oversee customer onboarding and implementation processes.

Key Responsibilities

• Manage a portfolio of 20-30 active customer implementations, prioritizing urgency and impact
• Conduct focused implementation and training sessions tailored to customer needs
• Analyze customer feedback and operational data to identify risks and opportunities, providing actionable insights to internal teams

Required Qualifications

• Experience in customer-facing roles such as implementations, onboarding, or account management
• Ability to facilitate discussions with founders and operators to drive decision-making
• Strong judgment in prioritizing tasks during high-impact situations
• Proficiency in interpreting customer signals and operational metrics
• Experience working collaboratively across multiple teams to achieve customer outcomes