Implementation Manager

Job Summary

A company is looking for an Implementation Manager to oversee the customer onboarding process and ensure long-term success with their products.

Key Responsibilities

• Guide customers through the onboarding process from project kick-off to graduation
• Define project scope, goals, and deliverables to ensure alignment with customers
• Monitor customer progress and collaborate with internal teams to resolve issues

Required Qualifications

• 2+ years of experience in a customer-facing role, preferably in B2B SaaS
• Experience in customer onboarding, implementation, or training is strongly preferred
• Salesforce or similar CRM experience required
• Strong project management and organizational skills
• Curiosity and initiative to learn technical products deeply