Implementation Manager

Job Summary

A company is looking for an Implementation Manager to oversee customer onboarding and ensure successful adoption of their services.

Key Responsibilities

• Deliver a welcoming and clear onboarding experience for customers
• Guide customers through setup, configuration, and integrations efficiently
• Maintain proactive communication and support to drive usage and adoption post-launch

Required Qualifications

• 1-2 years of experience in customer onboarding, implementation, or customer success
• Hospitality mindset with a customer-first attitude
• Ability to adapt in a fast-paced environment
• Open to feedback and eager to learn
• Preferred experience in SaaS, restaurants, or customer support