Implementation Manager

Job Summary

A company is looking for an Implementation & Customer Success Manager (AI & Innovations).

Key Responsibilities

• Lead post-sales onboarding and customer engagement for Study Design products and services
• Manage multi-workstream customer projects and ensure smooth activation and integration of solutions
• Support strategic partnerships and oversee operational routines for the Thought Leadership Council

Required Qualifications

• Bachelor's degree in Healthcare Administration, Public Health, Business Administration, or equivalent experience
• 8+ years of experience in post-sales onboarding and customer engagement or related fields
• 5+ years of experience in strategy consulting, clinical development, and analytics
• Expertise in clinical trial design, feasibility drivers, and protocol complexity
• Professional experience with analytics, AI concepts, and data platforms such as Databricks