Implementation Manager

Job Summary

A company is looking for an Implementation Manager, Public Sector Customer Success.

Key Responsibilities

• Own the ongoing success, value realization, and risk management of the Mid-Market Scale customer segment
• Define and execute scalable, long-term customer success strategies, including standardized playbooks
• Lead and support the Customer Success Manager team through critical customer engagements

Required Qualifications

• 5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles
• 3+ years in a people manager or leadership role preferred
• Bachelor's degree from a 4-year accredited institution
• Experience working for a SaaS company
• Led a team where each team member managed a portfolio of 50+ accounts