Implementation Manager

Job Summary

As a remote Implementation Manager, the successful candidate will lead the onboarding and implementation process for new customers, managing data feed integrations and coordinating cross-functional workstreams to ensure a seamless launch experience.

Key responsibilities:

• Lead the end-to-end onboarding process, including project planning, system configuration, and go-live coordination
• Manage customer-specific data feeds and integrations, ensuring accurate data exchange between systems
• Build and maintain trusted relationships with customer stakeholders, driving implementation milestones and addressing risks

Required qualifications:

• 5+ years of experience in Implementation Management, Customer Success, or a similar client-facing role in a digital health solution environment
• Strong technical aptitude for managing data feeds, integrations, and system configurations
• Proven track record of managing cross-functional projects and building relationships with customer stakeholders
• Ability to navigate ambiguity and scale implementation operations within a fast-growing organization
• Strong organizational and project management skills with the ability to manage multiple priorities