Implementation Manager
Job Summary
Leading the onboarding journey for new customers, the full-time remote Implementation Manager will manage a high-volume portfolio of Mid-Market implementations, ensuring accurate configuration and validation of technical foundations while driving customer success from contract signature to go-live.
Key responsibilities
- Lead consultative discovery with new customers to clarify business objectives and translate desired outcomes into success criteria
- Own end-to-end delivery for multiple Mid-Market implementations, adapting onboarding processes to meet customer goals while ensuring speed to value
- Configure technical foundations, including tracking and pixel implementation, platform integrations, and data source connections
Required qualifications
- 2-4+ years in implementation, onboarding, technical account management, or customer success at a SaaS company
- Strong project management skills with the ability to deliver high volumes of concurrent projects on time
- Technical fluency in tracking, pixel implementation, integrations, APIs, and webhooks
- Working knowledge of the martech and ecommerce stack, including Shopify, Meta, and Google Ads
- Proven ability to influence stakeholders without formal authority and manage customer commitments effectively
Complete Job Description
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