Implementation Manager I

Job Summary

A company is looking for an Implementation Manager I - Voluntary Benefits.

Key Responsibilities

• Lead the full onboarding lifecycle for new Employee Benefits customers, ensuring accurate case setup and a positive overall experience
• Gather, validate, and submit sold case information through Salesforce and other intake channels
• Guide customers through contract review, billing setup, and use of online service tools

Required Qualifications

• High school diploma or equivalent
• 1-3 years of experience in benefits administration, new case management, or client-facing roles
• Experience managing multiple projects simultaneously in a fast-paced environment
• Voluntary benefits or employee benefits experience
• Experience using Salesforce or similar CRM tools