Implementation Project Manager

Job Summary

Implementation Project Manager, responsible for overseeing the onboarding process for new customers in a full-time remote role, ensuring successful project completion and customer training while collaborating with various internal teams.

Key Responsibilities

• Manage the end-to-end onboarding process for new clients, ensuring seamless transitions from Sales to Customer Success
• Develop and maintain onboarding plans, timelines, and deliverables with defined milestones and success measures
• Facilitate customer training and conduct regular project meetings with stakeholders throughout the onboarding process

Required Qualifications

• 3+ years in B2B SaaS implementation/onboarding project management, with 2+ years in a startup environment
• Hands-on experience using AI tools in a professional context
• Experience in end-to-end customer training, including curriculum development and live delivery
• Familiarity with CRM, project management, and customer lifecycle tools
• Certifications in project management such as PMP or CAPM are a plus