Implementation Specialist

Job Summary

A company is looking for an Implementation/Onboarding Specialist to guide customers through the onboarding process for their software platform.

Key Responsibilities

• Lead customers through the setup and implementation of the software
• Conduct training sessions and develop training materials tailored to customer needs
• Act as the primary contact during onboarding, providing support and ensuring customer satisfaction

Required Qualifications

• Previous experience in customer onboarding, implementation, or training roles (preferred)
• Proficiency in technology and software platforms; experience with similar tools is a plus
• Strong organizational skills and a commitment to delivering exceptional customer experience
• Ability to work independently and collaboratively within a team
• Demonstrated ability to follow through on tasks and maintain customer relationships