Implementation Specialist

Job Summary

A company is looking for a Product Support Specialist, Implementation.

Key Responsibilities

• Own the onboarding process for a dedicated book of business, ensuring timely and high-quality go-live
• Lead live trainings and guide customers through platform setup and third-party integrations
• Document progress and track performance against onboarding KPIs in Salesforce

Required Qualifications

• 2+ years in onboarding, implementation, customer success, support, or similar roles
• Experience with technical setups or integrations, preferably in SaaS, ad tech, or martech
• Excellent project management and organizational skills
• Customer-first mindset with a strong sense of ownership and urgency
• Technical aptitude with the ability to simplify complex concepts for customers