Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist to guide customers through onboarding and platform adoption.

Key Responsibilities

• Serve as the primary point of contact for new customers, delivering a high-touch onboarding experience
• Lead live training sessions and guide customers through setup and configuration
• Create and maintain onboarding resources while monitoring customer success and progress

Required Qualifications

• Experience in customer onboarding, implementation, or customer-facing SaaS roles
• Strong organizational skills with the ability to manage multiple priorities
• Proactive, solutions-oriented mindset
• Experience with CRM tools and onboarding workflows
• Familiarity with APIs, integrations, or data mapping is a plus