Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist to oversee customer service enablement and implementation processes.

Key Responsibilities:

• Manage technical implementation and deployment of services, including web filtering and safety management
• Coordinate and manage multiple concurrent implementation projects to ensure timely completion
• Provide exceptional customer service and support throughout the implementation process and monitor post-implementation success

Required Qualifications, Training, and Education:

• Bachelor's degree or equivalent experience
• 3+ years of experience in a customer-facing role, preferably in implementation
• Strong understanding of Google Workspace and Microsoft O365 Administration
• Experience with deploying Agents/Extensions and multiple MDMs preferred
• Proven ability to manage multiple projects concurrently in a remote work environment