Implementation Specialist

Location: Remote

Compensation: Salary

Reviewed: Mon, Apr 13, 2026

This job expires in: 29 days

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for an Implementation Specialist (AI-driven B2B SaaS, US market).

Key Responsibilities

Set up and configure client accounts for a smooth onboarding experience
Implement and customize solutions based on client-specific business needs
Integrate Tidio with external systems and troubleshoot technical issues

Required Qualifications

Background in Implementation, Technical Onboarding, or Services in a SaaS environment
Fluency in English (C1 level) with the ability to explain technical details to non-technical users
Experience working directly with clients through written communication and video calls
Understanding of APIs and JSON structures
Familiarity with CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce

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