Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist (B2B SaaS, US market).

Key Responsibilities

• Set up and configure client accounts to ensure a smooth onboarding experience
• Implement and customize solutions based on client-specific business needs
• Manage implementation projects, coordinating with cross-functional teams for timely delivery

Required Qualifications

• Background in Implementation, Technical Onboarding, or Services in a SaaS environment
• Fluency in English (C1 level) with the ability to explain technical details to non-technical users
• Experience with APIs and JSON structures
• Knowledge of CX platforms such as Tidio, Zendesk, HubSpot, or Salesforce
• Basic coding experience in JavaScript or Python (nice to have)