Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist to support customers during the implementation phase of their platform.

Key Responsibilities

• Collaborate with various teams to configure new clients on the SaaS platform in staging and production environments
• Manage ongoing configuration updates and resolve onboarding issues by engaging internal teams
• Document client configurations and internal processes while providing support for troubleshooting during implementation

Required Qualifications

• 1-3 years of client-facing support experience via ticketing or face-to-face interactions
• 1-3 years of experience with Splunk or equivalent
• 3+ years of experience with SaaS APIs, HTTP/S, JSON, XML, and Postman
• Experience with Salesforce or a similar ticketing system
• Experience at a SaaS company is required; experience in the Identity/Fraud space is a plus