Implementation Specialist

Job Summary

A company is looking for an Implementation Specialist to manage customer onboarding experiences.

Key Responsibilities

• Lead the end-to-end onboarding experience for new customers, including milestone calls over a 60-day period
• Provide timely communication and set proper expectations regarding the onboarding process
• Ensure customers are fully set up and adopt applicable product features before onboarding graduation

Required Qualifications

• 1-2 years of customer-facing experience in software solution implementations
• Experience in SaaS environments in a project coordinator or customer success role is a plus
• Strong analytical skills with a background in project management or coordination
• Ability to work in a fast-paced environment
• Results-oriented with strong multi-tasking skills