Implementation Specialist

Job Summary

As the primary owner of the onboarding experience, the full-time remote Implementation Specialist will manage the implementation process from kickoff to successful launch, partnering with customers to define success criteria and ensure a seamless path to value realization.

Key Responsibilities

• Own the implementation process and establish plans, timelines, and success criteria to keep projects on track
• Serve as the primary implementation advisor, facilitating meetings and providing personalized training to customers
• Coordinate with cross-functional teams and third-party providers to ensure a seamless customer journey and successful handoffs

Required Qualifications

• Associate's or Bachelor's degree in Business, Management, Communications, or a related field, or equivalent professional experience
• 1+ years of experience in customer onboarding, implementation, or a related customer-facing role
• Proven ability to manage multiple projects and stakeholders simultaneously
• Strong presentation and relationship-building skills
• Proficiency with CRM platforms and project management tools