Implementation Specialist

Job Summary

Providing tactical implementation support and configuration expertise, the full-time Contractor Implementation Specialist will manage ticket resolution, system configuration, and quality assurance activities remotely to ensure seamless client onboarding and operational excellence.

Key responsibilities:

• Monitor and manage client support tickets, ensuring timely resolution and documentation
• Perform system configurations and technical integrations based on specifications from Implementation Consultants and Project Managers
• Conduct quality assurance reviews and testing to validate system functionality and data accuracy before client launches

Required qualifications:

• 3+ years of experience in SaaS client support or technical implementation, preferably in healthcare
• 2+ years of hands-on experience with system configuration and client ticketing systems
• High School Diploma required; Associate's or Bachelor's degree preferred
• Experience with benefits enrollment processes and healthcare data management is preferred
• Strong technical aptitude with the ability to learn proprietary systems quickly