Implementation Specialist

Job Summary

Conducting implementation activities and providing training, the full-time remote Implementation Specialist will execute Nextech CRM's standard implementation methodology, support clients during go-live events, and optimize post-implementation processes.

Key responsibilities

• Conduct client training and workflow analysis to prepare for go-live events
• Investigate and resolve client issues during implementation and identify opportunities for workflow improvement
• Collaborate with internal teams to ensure successful implementation and client satisfaction

Required qualifications

• 3 years of experience in the Healthcare IT industry, specifically with CRM software implementation
• 1 year of GoHighLevel (GHL) software experience
• Proven ability to cultivate strong relationships and influence behavior
• Technical background in CRM or GHL
• Bachelor's degree in a related field is preferred