Implementation Specialist

Job Summary

Owning the end-to-end customer journey, the full-time remote Implementation Specialist will manage system implementation, integration, and training for clients, primarily focusing on the Square customer segment while supporting other POS platforms as needed.

Key responsibilities

• Serve as the primary point of contact for customers from kickoff through training completion and early live use
• Configure the MarketMan system and manage POS and API integration setups, ensuring accurate inventory processing and documentation
• Deliver tailored training sessions and monitor customer engagement to proactively address adoption gaps and risks

Required qualifications

• 2-3 years of experience in implementation, onboarding, customer training, or a similar technical customer-facing role
• Demonstrated comfort with integrations, data management, and troubleshooting discrepancies
• Strong facilitation and presentation skills for training non-technical users
• Solid project management abilities to handle multiple accounts and deadlines effectively
• Bachelor's degree in Business, Hospitality, Computer Science, Engineering, or a related field or equivalent practical experience