Implementation Specialist

Job Summary

Detail-oriented and customer-focused, the full-time Implementation Specialist will lead the deployment and onboarding of Contact Center software solutions, acting as the primary liaison between clients and internal teams while working remotely.

Key responsibilities

• Lead project kickoff calls to gather requirements and outline timelines and deliverables
• Design, build, test, and deploy IVR workflows based on client requirements, ensuring effective customer experience
• Provide post-implementation support, resolving client questions or concerns promptly

Required qualifications

• Bachelor's degree in a related field or 3+ years of experience in customer onboarding, implementation, or a client-facing technical role
• Experience working in or implementing contact center solutions with a strong understanding of customer service workflows
• Proven experience in project coordination or management, successfully meeting project timelines and deliverables
• Familiarity with call flow design principles and contact center platforms
• Experience using CRM or ticketing systems to manage client information and updates