Implementation Specialist
Job Summary
Executing customer onboarding and early adoption, the full-time remote Implementation Specialist will manage the onboarding process for new clients, ensuring a smooth transition from contract signing to product value realization.
Key responsibilities
- Execute end-to-end onboarding using defined frameworks and support customer configuration and training
- Serve as the primary delivery contact during onboarding, addressing customer inquiries and coordinating with internal teams
- Capture customer feedback and escalate issues to Engineering and Delivery leadership while maintaining communication with clients
Required qualifications
- 3-5 years of experience in implementation, onboarding, customer support, or delivery roles
- Experience with SaaS tools, CRMs, or project tracking tools is a plus
- Ability to follow structured processes while adapting to customer needs
- Experience working with technical teams and familiarity with the Scrum framework
- Strong organizational skills and attention to detail
Complete Job Description
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