Implementation Specialist

Job Summary

Providing tactical implementation support, the contract Implementation Specialist will manage ticketing and system configuration while ensuring quality assurance for seamless client onboarding in a remote capacity over a 4-5 month period.

Key responsibilities:

• Monitor and respond to client tickets, ensuring timely resolution and comprehensive documentation
• Perform system configurations and technical support based on specifications from Implementation Consultants and Project Managers
• Conduct quality assurance reviews and pre-launch testing to validate system functionality and data accuracy

Required qualifications:

• 3+ years of experience in SaaS client support or technical implementation, preferably in healthcare
• 2+ years of hands-on experience with system configuration and client ticketing systems
• High School Diploma required; Associate's or Bachelor's degree preferred
• Familiarity with benefits enrollment processes and healthcare data management is preferred
• Strong technical aptitude with a quick learning ability for proprietary systems